Refund policy
่ฟ้ใใชใทใผ
30ๆฅ้ใฎ่ฟๅไฟ่จผ ๅๅใๅใๅใใใ30ๆฅ้ใฏใ่ฟๅใใชใฏใจในใใใใใจใใงใใพใใ
่ฟๅใฎๆกไปถ ่ฟๅใฎๅฏพ่ฑกใจใชใใใใซใฏใๅๅใฏๅใๅใฃใใจใใจๅใ็ถๆ ใงใใใๆช็็จใพใใฏๆชไฝฟ็จใงใใใใฟใฐใไปใใฆใใใๅ ใฎใใใฑใผใธใซๅ ฅใฃใฆใใๅฟ ่ฆใใใใพใใ ้่ฆ๏ผ ๆฌๅๅใฏ็ดๆฅ่ใซ่งฆใใ่ก็็จๅ๏ผใธใงใซๅ ฅใใขใคในใในใฏ๏ผใงใใใใใ่ก็ไธใฎ่ฆณ็นใใใใใใฑใผใธใฎๅฐๅฐใ้ๅฐใใใฆใใๅๅใฏใใๅฎขๆง้ฝๅใซใใ่ฟๅใใๅใใใใใจใฏใงใใพใใใ
่ฟๅใป่ฟ้ๆใซใคใใฆ
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ๅๅใซๆฌ ้ฅใใใๅ ดๅใป่ชค้ ้ใฎๅ ดๅ๏ผ ่ฟ้ๆใฏๅฝๅบใ่ฒ ๆ ใใใใพใใ้ๅฐๅพใซๆฌ ้ฅใ่ฆใคใใฃใๅ ดๅใงใๅฏพๅฟใใใใพใใฎใงใๅฎๅฟใใ ใใใ
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ใๅฎขๆงใฎใ้ฝๅ๏ผใคใกใผใธ้ใ็ญ๏ผใฎๅ ดๅ๏ผ ๆช้ๅฐๅใซ้ใ่ฟๅๅฏ่ฝใงใใใใฎๅ ดๅใฎ่ฟ้ๆใฏใๅฎขๆงใฎใ่ฒ ๆ ใจใชใใพใใ
่ฟๅใฎ้ๅงๆนๆณ ่ฟๅใ้ๅงใใๅ ดๅใฏใapexcomfortstore@gmail.com ใพใงใๅใๅใใใใ ใใใ ่ฟๅใๆฟ่ชใใใๅ ดๅใ่ฟ้ๅ ไฝๆใจๆ้ ใใๆกๅ ใใพใใไบๅใซใ้ฃ็ตกใชใ่ฟ้ใใใๅๅใฏใๅใๅใใๆๅฆใใใฆใใใ ใๅ ดๅใใใใใพใใ
็ ดๆใใใณๅ้ก ๆณจๆใฎๅ้ ๆใซๅๅใ็ขบ่ชใใๅๅใซๆฌ ้ฅใใใๅ ดๅใ็ ดๆใใฆใใๅ ดๅใใพใใฏ้้ใฃใๅๅใใๅใๅใใซใชใฃใๅ ดๅใฏๆฉๆฅใซใ้ฃ็ตกใใ ใใใๅ้กใ่ฉไพกใใฆ้ฉๅใซๅฏพๅฆใใใใพใใ
ไพๅค/่ฟๅไธๅฏๅๅ ไปฅไธใฎๅๅใฏใๅๆไธ่ฏใ้คใ่ฟๅใงใใพใใ๏ผ
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้ๅฐๆธใฟใฎ่ก็็จๅ๏ผใธใงใซๅ ฅใใขใคในใในใฏใชใฉ๏ผ
ไบคๆใซใคใใฆ ใๅธๆใฎๅๅใ็ขบๅฎใซๅ ฅๆใใๆ้ใฎๆนๆณใฏใใๆใกใฎๅๅใ่ฟๅใใๅฅ้ๆฐใใๅๅใใ่ณผๅ ฅใใใ ใใใจใงใใ
ๆฌงๅท้ฃๅ๏ผEU๏ผใใใณ่ฑๅฝใธใฎ็บ้ใซ้ขใใ็น็ด ๅๅใEUใพใใฏ่ฑๅฝใซ็บ้ใใใฆใใๅ ดๅใ14ๆฅไปฅๅ ใซ็็ฑใๅใใๆณจๆใใญใฃใณใปใซใป่ฟๅใใๆจฉๅฉใใใใพใ๏ผใฏใผใชใณใฐใชใ๏ผใ ใใ ใใ่ก็ไฟ่ญทใฎใใใซๅฏๅฐใใใๅๅใงใ้ ้ๅพใซ้ๅฐใใใใใฎใฏใใใฎๆจฉๅฉใฎๅฏพ่ฑกๅคใจใชใใพใใ
่ฟ้ใใญใปใน ่ฟๅใใใๅๅใๅ้ ใปๆคๆปใใๅพใ่ฟ้ใฎๆฟ่ชๅฏๅฆใใ้ฃ็ตกใใพใใๆฟ่ชใใใๅ ดๅใ10ๅถๆฅญๆฅไปฅๅ ใซๅ ใฎๆฑบๆธๆนๆณใง่ชๅ็ใซ่ฟ้ใใใพใใ้่กใพใใฏใฏใฌใธใใใซใผใไผ็คพใ่ฟ้ใๅฆ็ใใๆฏๆใใใใพใงใซใฏๆ้ใใใใๅ ดๅใใใใพใใ ่ฟๅใๆฟ่ชใใฆใใ16ๅถๆฅญๆฅไปฅไธ็ต้ใใๅ ดๅใapexcomfortstore@gmail.comใพใงใๅใๅใใใใ ใใใ
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Refund Policy
30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Important regarding Hygiene: Since our Gel Ice Masks are personal hygiene products, we cannot accept returns for items where the packaging seal has been broken or opened, due to health protection and hygiene reasons. Exception: If the product is defective or damaged upon arrival, we will accept the return regardless of the packaging condition.
Return Shipping Costs
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Defective or Wrong Items: We will cover the return shipping costs.
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Change of Mind: If you are returning an item due to a change of mind or personal preference, you will be responsible for the return shipping costs.
How to Start a Return To start a return, you can contact us at apexcomfortstore@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. As mentioned above, defective items are eligible for return/exchange even if opened.
Exceptions / Non-returnable items Certain types of items cannot be returned, like:
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Unsealed personal care goods (such as Gel Ice Masks)
Please get in touch if you have questions or concerns about your specific item.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union & UK 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union or United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. However, this right does not apply to sealed goods which were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.
Refunds We will notify you once weโve received and inspected your return, and let you know if the refund was approved or not. If approved, youโll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since weโve approved your return, please contact us at apexcomfortstore@gmail.com.
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